MphasiS Consulting focuses on Customer Relationship Management (CRM), Portals, Business Intelligence and Business Process Management. We work closely with our clients to innovate, automate and co-source their business processes. We strive to achieve deep process execution expertise, apply world class IT skills and deliver leading edge tools. In order to be effective in transitioning and managing our clients' business processes, we integrate their processes and the underlying applications and systems.
We help clients understand and support their CRM strategy. With an in-depth knowledge of CRM best practices, technology and processes, we offer services ranging from workshops, product review and selection to proof of concept, implementation and integration. Through skilled professionals located worldwide and with a blended team approach, we deliver a full range of customer management products and services in the customer care space, specifically for the Hi-Tech, Financial Services and Telecommunication industries.
Our areas of expertise include customer relationship management, multi-channel customer service and support, sales automation, marketing and analytics, mobile and contact center solutions. Clients benefit from our broad experience in the customer care space, resulting in shortened development and implementation time frames.
We are customer management practitioners
- We are customer service professionals with many years of experience
- We deliver results, not just a report
- We deliver success for you, quickly and effectively
- We transfer our skills to your people
What we do...
- Design customer strategies with you that work
- Implement your plans, quickly and effectively
- Measure the things that improve performance and help you save money
- Make it easy for your customers to do business with you
- Develop "know-how" and transfer skills across your teams
How we do it...
- Coach and mentor your managers and teams
- Enroll your teams in driving the changes you need
- Get your managers and teams working together
- Establish a service-driven culture for your business
- Make effective change a part of the way you work every day
Consulting Services Highlights
- CRM strategy implementation best practices
- Building a business case and measuring the success of CRM
- The process of selecting a CRM vendor
- Advising on the appropriate CRM application
- Advising on the best fit implementation partner
- Assessing and advising on the implementation plan
- Evolution of CRM based technology architecture
- Improving quality of services across the company
- Creating a single view of the customer
- Creating improved customer insight through analytics
- Providing focused industry expertise in Telecommunications, Hi-Tech companies and Financial Services
