Customer Relationship Management

In today's economy, it is critical that organizations acquire, manage, serve, and extract value from their customers while improving operational efficiency. Sound Customer Relationship Management (CRM) strategies help organizations optimize their operations by automating routine tasks and standardizing best practices. CRM solutions provide the foundation for sustainable growth and enable organizations to remain successful.

MphasiS delivers holistic CRM solutions with powerful and intuitive workflow capabilities that allow organizations to streamline everyday tasks as well as organization wide business processes for improved operational efficiency. Our clients acknowledge our world-class track record in delivering enabling information technology including CRM, Application Integration and Portals, coupled with our ability to leverage extensive offshore capabilities in Application Delivery, BPO and Infrastructure services.

We help you understand and support your CRM strategy. With an in-depth knowledge of CRM best practices, technology and processes, we offer services ranging from workshops, product review and selection to proof of concept, implementation, integration and support.

We also provide Technical Consulting services such as:

• System implementation, full life-cycle development and upgrades
• Performance improvement utilities
• Extensive integration services
• Offshore development, support and maintenance to reduce TCO
• Product agnostic services

We are experts in the following leading CRM Solutions:

• Siebel
• Microsoft Dynamics
• SAP
• Salesforce.com

We help our customers maximize revenue opportunities, reduce operational costs and optimize existing IT assets with tools and capabilities backed by rich experience. Today, our clients seek extended relationships with us based on our consistent successes with CRM solutions.