Siebel

MphasiS leverages its rich Siebel expertise to provide a wide range of dependable and secure high-performance applications and solutions for process re-engineering. MphasiS was the first European CRM specialist to become a Siebel SI partner, and have full product knowledge of Siebel from version 5.5 through to the latest version 8, completing over 300 projects globally.

Oracle Siebel has been developed over many years to become one of the most functionally complete and 'feature rich' CRM solutions on the market, and is supplied in many tailored industry solutions to meet client needs. Our most senior consultants have been working with Siebel for over 10 years and have been involved in numerous Siebel implementations across a variety of industry domains.

Part of the MphasiS CRM Global Competency, we have experienced consultants in delivery centers in the UK, India, North America and Asia Pacific. As an HP company, we participate in Oracle HP Global Alliance, the network of HP Global Service Centers, CoEs and Regional Service Centers, providing a combination of deep technical expertise and Applications Delivery of CRM services globally at low cost.

Siebel Service Offerings

Implementation Services

MphasiS provides a full range of life cycle development services for existing Siebel platforms or the implementation of 'green field' solutions. We can ensure that your solution leverages the 'vanilla' solution and capabilities to the maximum extent thereby ensuring that you keep TCO to a minimum and provide for a lower cost upgrade path in the future. Our services include:

• Remapping business process to Siebel using best practices
• Technical and configuration assistance
• Business process driven integration
• End-user training and skill transfer to client staff as required
• Project and change management

Siebel Upgrade Services

Customers can ensure a successful upgrade to the latest version of Siebel with the help of consultants who will assess migration efforts, define tasks necessary for an upgrade, and identify required resources and production readiness. We provide three main approaches to a Siebel upgrade:

• As-is: Migration of all configuration from current release; Suitable for low to medium application in a steady state
• Rebuild: Reapply current requirements on a base release; Suitable for medium or high complexity applications in a dynamic state
• Transform: Selective migration of current configuration combined with adoption of replacement new release functionality; Suitable for medium or high complexity applications in state neutral

Siebel Performance Services

For existing Siebel implementations, our proprietary tool, the PC3T performance evaluation utility quickly identifies performance bottlenecks and opportunities for improving the performance of your Siebel application.

PC3 allows our consultants to identify potential performance issues and bad practice configuration in your existing systems and can help prepare a road map to move your current solution to a more stable, target  state over time to allow you to benefit from the lower TCO and simpler upgrades that may currently be denied to you. We deliver effective and quick results and provide a written evaluation of your Siebel system by a Siebel Performance Specialist.

24x7 Help Desk Support

MphasiS' 24x7 Support service delivers backup support, when you need it most. Whether you have a large internal support team requiring ad hoc specialist assistance to resolve difficult issues, or you wish to outsource the support of your Siebel system, MphasiS' support team is totally focused on ensuring the availability of your Siebel platform.

Remote/Offshore Development Services

MphasiS is capable of rapidly allocating resources for urgent or short-term requirements. With our remote development facilities, we provide a comprehensive range of convenient and cost-effective quality approved software development in the following areas:

• Siebel Enterprise Applications
• Siebel Industry Applications
• Siebel On Demand
• Siebel Analytics / OBIEE
• Universal Customer Master
• Siebel generated Java reference applications
• Siebel implementation of SOA

Technical Services

Systems problems can be disruptive and costly. MphasiS' services reduce the impact of such disruption. Our services include:

• Remote or on-site system monitoring and maintenance
• Upgrades
• Stand-by consultancy providing 24x7 emergency cover
• Scheduled technical activities
• Administration health checks
• Capacity planning, re-organization planning and support
• Archive planning and support
• Security audits